Terms & Conditions


Artwo​rk

Art Guidelines
We make our screens using color separated art files printed onto film positives. Even if you are supplying artwork that you feel is print ready, we will need to color separate it to film positives. There will be a charge to get it to this stage, which is usually minimal.

Customer supplied art files should be 300 DPI or vector format, and the design should be the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Mount Graphic Design will not be responsible for poor quality printing due to poor artwork. Mount Graphic Design is not responsible for any mis-spellings, errors, or issues in your art file.


Art Creation & Ownership
All artwork created by Mount Graphic Design is the sole property of Mount Graphic Design. Charges for artwork by Mount Graphic Design reflect the labor to produce the artwork, not the artwork itself. You are not paying for the ownership and rights of the artwork. All screens and films remain the property of Mount Graphic Design. Any art supplied by the customer remains the property of the customer.

Artwork Approval
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, placement of the art and accuracy of artwork, by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Mount Graphic Design will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.


Production

Production Time
Typical turnaround time is 7 to10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email.

Turnaround time does not include Artwork & Artwork preparation.

If you have a deadline for your order, let us know right away. It may be necessary to pay the deposit so we can order your shirts to ensure they don’t become out-of-stock during the artwork stage of your order.

Rush charges may apply for orders needed sooner than our typical turnaround.


Screen Printed Samples
We do not normally offer printed samples as the cost to the customer would be too high.

Print Size & Location
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes (such as youth garments needing different print size than adult garments) will increase the price.

Our maximum print dimensions are 12.6 inches wide by 15.5 inches in height.

We generally do not print closer than 1 inch from any seam, as this may distort printing and complicate the printing process.

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided Mount Graphic Design will print in standard locations and sizes. We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable.


Spoilage Allowance
Due to the nature of imprinting Custom Apparel, mis-prints can happen. We do our very best to deliver the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance of 3% on orders over 100 garments, and up to 10% on orders of less than 100 pieces. For this reason, we strongly recommend you order extra garments for each size. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. We will refund you the cost of any items shorted from your order but will not process a reprint for the damaged or missing items within the allowance. Mount Graphic Design will not be held responsible for consequential damages such as profit loss on spoiled goods.

Multiple Garment Styles
Multiple Garment Styles are allowed in the same order with the same design. However, keep in mind garment restrictions, such as:
Garments having seams where the design is to be printed.
Garments of different color might result in printed colors not matching other garments printed colors.
Image placement may need to be different due to garment styles shape, such as v-necks, tank tops and hooded or zippered garments.
Garments need to have a printable area large enough to accommodate the size of the design to be printed.


Inks
All colors in a design will be matched to the closest in house stock ink color.


Specialty inks have an additional charge. Charges for Specialty Inks and printing processes are listed on our website. The list is also available via email.

For exact color matches please request Pantone Matched colors. Pantone color matches are available for an additional fee.

Pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.

Customer Supplied Garments
Mount Graphic Design will not be held responsible for any damage or loss to Customer Supplied Garments for any reason. Since we cannot verify the manufacturing process of the supplied garments, or any modifications to the garments, such as waterproofing, we cannot guarantee the prints will hold up to our screen printing process or standard washing. Not all garments are designed or manufactured to be screen printed. Customer supplied garments may not hold up to the high heat of our curing process. Customer supplied garments may be treated with a waterproofing process with no indication this has been done, which will result in the ink not adhering to the garment.

Our Under/Over Run Allowance applies to Customer Supplied Garments also, with the addition that mis-prints will not be replaced or re-embursed.



Garments

Spoilage Allowance
Due to the nature of imprinting Custom Apparel, mis-prints can happen. We do our very best to deliver the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance of 3% on orders over 100 garments, and up to 10% on orders of less than 100 pieces. For this reason, we strongly recommend you order extra garments for each size. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. We will refund you the cost of any items shorted from your order but will not process a reprint for the damaged or missing items within the allowance. Mount Graphic Design will not be held responsible for consequential damages such as profit loss on spoiled goods.

Out of Stock Items
Sometimes our vendors will run out of particular styles or colors. If this happens, we can offer a variety of possible substitute products, or you can choose to wait until the items are back in stock. If you choose an in-stock substitute garment then we should be able to stick to our typical turnaround time. If you are on a deadline, and waiting for artwork to be completed by Mount Graphic Design, it might be a good idea to have us check stock on your order, and make your deposit payment, so we can order your garments while in stock.

Mount Graphic Design is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually, when ordered in bulk. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run, and we will bill for what is printed.




Pricing
Some orders may require special printing processes or special inks, and will be charged accordingly. A list of Special Printing Processes & Special Inks is available upon request.

Quotes, or estimates are provided to the customer based on the customers requests. If the customer makes any changes to the order after the initial quote or estimate, the final invoice will reflect charges for those changes. Mount Graphic Design makes every effort to give the customer accurate pricing based on the customers requests, but sometimes the customer does not give all information needed to quote their order accurately.

Any payment for a supplied quote or invoice implies your agreement that all information on supplied quote or invoice is correct.

Example #1: The customer requests pricing for an order of hooded fleece, but does not inform us from the beginning that they are to have zippers. Zip hooded sweatshirts cost more than pull-over hooded sweatshirts. Therefore the order will be adjusted to reflect the correct charges.

Example #2: The customer requests pricing for a 3 color print on the front of t-shirts, but does not state from the beginning that one of the 3 colors is to be glitter ink. Since glitter ink is charged at a higher price than standard ink, there will be an increase in price for this.

Estimates are subject to change upon review of submitted artwork and required printing procedures.

Quotes, or estimates, expire in 30 days unless stated otherwise.

In the event that an order is cancelled by a customer a refund will be based on the status of the order. Depending on the order status, the customer may have to pay a restocking fee or for the un-imprinted garments themselves. If the order is completed, or decorating has been started, no refund will be issued. Refunds for payments made with a credit or debit card will incur a processing fee.




Payments
A deposit may be required prior to starting Artwork for your order. The amount for this deposit will be determined by Mount Graphic Design.

After artwork is approved by the customer a 50% deposit for the entire order WILL be required before being scheduled for production.

On completion of order, and before the order is released for pick up or shipping the entire remaining balance on the order must be paid.

Returned checks will be charged $35.

Over-the-phone credit card payments will incur a 3% charge.

We accept cash, checks and credit cards.
PLEASE NOTE: We cannot accept multiple personal checks from individuals in your organization. If paying by check, please remit payment in the form of ONE check, preferably from the organization.

In the event that an order is cancelled by a customer a refund will be based on the status of the order. Depending on the order status, the customer may have to pay a restocking fee or for the un-imprinted garments themselves. If the order is completed, or decorating has been started, no refund will be issued. Refunds for payments made with a credit or debit card will incur a processing fee.




Shipping
We ship via UPS. Visit UPS.com for shipping times from our location to yours. A tracking number will be sent to you shortly after your order has left our facility.

Mount Graphic Design has no control over shipping transit complications such as errors, weather, strikes, or otherwise. However, our shipments are insured in case your order is lost or damaged. Reimbursement or replacement for a lost or damaged order can take up to 35 days.

Shipping time is not included in our turnaround times.

A shipping estimate will usually be added to the initial quote. Actual shipping costs cannot be determined until your order is complete. At that time we will provide you with the balance for the order including shipping costs. This balance must be paid before we release your order for shipping. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon reviewing the quote.

Any payment for a supplied quote or invoice implies your agreement that all information on supplied quote or invoice is correct.


Domestic UPS Ground shipping times from our facility are indicated on the map below: